eCommerce & Growth Leader

Growth. eCommerce. Leadership. One owner.

I build high-performing ecommerce businesses by aligning commercial strategy, growth marketing, digital experience, technology and operations.

$3M+
Brand Built
7x
ROAS
99%
Ops Accuracy
20+
People Led
2.5x
Revenue Growth
Affan Akheel
Specialties
eCommerce Strategy Performance Marketing Growth & P&L Ownership Customer Experience & CRO Lifecycle Marketing Operations & Technology Team Leadership

Operator. Builder. Integrator.

I'm a Las Vegas-based eCommerce and growth leader with 8 years of experience building and scaling DTC businesses. My background is unusual because I sit at the intersection of performance marketing, eCommerce strategy, customer experience, and operations — I don't run one channel. I own the commercial outcome.

At Uniworld Omniport, I serve as Director of eCommerce and product owner of a custom-built platform, managing engineers while owning the P&L, marketing, operations, supply chain, and international expansion simultaneously.

I launched Game Theory Tables from zero to seven figures in under two years. I stepped in to lead the operations team through a critical turnaround — shipping $2M+ of orders in 90 days. I've built teams, systems, and growth engines from scratch across every function of the business.

MBA in Marketing. MS in Engineering Management. Background in electronics engineering. Equally comfortable in a strategy meeting, a development sprint, and a warehouse floor.

“Marketing drives growth. Operations sustains it. Technology scales it. My job is to make all three work together.”

Industries & Domains

Consumer Goods Premium DTC Gaming & Leisure Home Goods International Commerce B2B & Wholesale High-AOV Products

Tools & Platforms

Shopify Custom Platform ERP / CMS Klaviyo Omnisend Attentive Meta Ads Google Ads GA4 VWO Jira Gorgias Claude / Gemini / ChatGPT

“Trusted by founder-led businesses to scale operations, technology, and growth — without adding unnecessary complexity.”

My Operating Philosophy

I've found that businesses rarely struggle because of a single problem. More often, growth stalls because one of four foundational pillars is missing: the right people, the right systems, the right culture, or the right data. Every challenge I take on — whether launching a new brand, rebuilding operations, improving marketing performance, or implementing new technology — is approached through these four lenses.

People create momentum.

The right talent creates forward motion. The wrong talent creates friction. My first priority is ensuring teams have clear ownership, accountability, and the support to succeed.

Systems create consistency.

Great people should not have to rely on heroics to produce great results. Systems remove friction and allow organizations to scale without burning out the people inside them.

Culture determines sustainability.

Culture is not what you write on the wall — it's the behaviors your systems reinforce every day. The right culture creates accountability, ownership, and continuous improvement.

Data creates clarity.

Leadership decisions should be driven by measurable business outcomes. Clear scorecards, defined ownership and transparent metrics create accountability without micromanagement.

When people, systems, culture and data work together, profitable growth becomes the natural outcome — not the objective. Most organizations try to solve business problems by fixing only one layer. Lasting businesses are built when all four reinforce one another.

My Operating Framework

How I Run an Ecommerce Business

Growing an ecommerce business isn't about managing Marketing, Operations, Technology and Customer Experience independently. It's about aligning every department around one objective: profitable growth. I use a three-level dashboard framework to create visibility, accountability and alignment across the entire business.

Level 1

Executive Dashboard

Revenue
International Revenue
Advertising Spend
Customer Acquisition Cost
Contribution Margin
Organic Growth
On-Time Delivery
Order Accuracy
Level 2

Department Dashboards

Marketing — ROAS, CAC, Email, Attribution
eCommerce — CVR, AOV, Funnel, SEO
Operations — Accuracy, Inventory, OTD
Technology — Uptime, Velocity, Stability
Level 3

Operational Metrics

Site Speed & Uptime
Development Velocity
Warehouse Productivity
Inventory Audit Accuracy
QA Completion
Maintenance Logs

How I solve business problems.

Five engagements across commercial strategy, growth, customer experience, leadership, and systems.

Commercial Strategy

From Product Concept to Multi-Million Dollar Business

How we validated demand before scaling investment — from 50 units to a $3M+ DTC brand.

+

Business Challenge

Launching an entirely new product category with no proven demand while minimizing financial risk and validating whether the opportunity justified long-term investment.

Strategic Decisions

  • Built a premium product experience unlike existing products
  • Manufactured only 50 units to validate demand before scaling
  • Launched an exclusive early adopter campaign to test acquisition
  • Created a Kickstarter-style campaign on our own site to validate repeatability
  • Built social proof through reviews and UGC before scaling investment
  • Launched Kickstarter only after validating demand twice
  • Transitioned from crowdfunding into a sustainable DTC business
50
Units sold in under 2 months
300+
Units sold in 40 days
800+
Kickstarter units in 30 days
$3M+
Multi-million dollar brand built

Tools & Platforms

Meta AdsGoogle AdsShopifyEmail MarketingKickstarterUGCLanding Pages

Validate before scaling. Every stage reduced risk while increasing confidence, allowing investment to follow proven customer demand rather than assumptions.

Growth Strategy

Building a Predictable Growth Engine

Turning around an underperforming ops team under financial pressure — $2M+ fulfilled in 90 days.

+

Business Challenge

Marketing relied primarily on organic traffic and occasional boosted social posts. There was no structured paid acquisition strategy capable of scaling customer acquisition predictably or profitably. ROAS was below profitability and CAC was unsustainable.

Growth Strategy

  • Defined customer personas and built dedicated acquisition funnels
  • Developed full-funnel Meta and Google paid acquisition
  • Introduced remarketing and retargeting across all channels
  • Adopted UGC early to improve ad creative performance
  • Implemented attribution tracking and structured creative testing
  • Optimized interest and lookalike audiences continuously
  • Built lifecycle email and SMS to maximize LTV alongside acquisition
7x+
ROAS achieved
3x
ROAS improvement in first 90 days
30%
CAC reduction
44%
Email & SMS revenue YoY

Tools & Platforms

Meta AdsGoogle AdsGA4Meta PixelGoogle Tag ManagerKlaviyoUTM Tracking

Predictable growth comes from disciplined systems, measurement and continuous experimentation — not individual campaigns.

Customer Experience

Optimizing the Digital Buying Journey

Turning around an underperforming ops team under financial pressure — $2M+ fulfilled in 90 days.

+

Business Challenge

As paid acquisition improved, website conversion became the primary growth constraint. The objective shifted from acquiring more traffic to converting more of the visitors already arriving — improving both immediate conversion rates and long-term customer relationships.

Customer Experience Strategy

  • Redesigned premium Product Detail Pages with stronger storytelling
  • Expanded product education and trust signals throughout the journey
  • Added curated UGC and customer reviews at key decision points
  • Implemented email capture to generate micro-conversions
  • Built lifecycle email nurture to improve post-visit conversion
  • Used Hotjar heatmaps to identify and eliminate friction
  • A/B tested checkout flow and established ongoing CRO process
23%
Conversion rate increase
40%
Email lead generation increase
12%
Email revenue increase
Continuous CRO framework

Tools & Platforms

ShopifyGA4HotjarKlaviyoA/B TestingUGCProduct Reviews

Every visitor should leave more valuable than when they arrived. Great ecommerce experiences maximize both immediate conversions and future customer relationships.

Leadership

Rebuilding Operations for Scale

Turning around an underperforming ops team under financial pressure — $2M+ fulfilled in 90 days.

+

Business Challenge

Inherited an underperforming operations team during the company's most important fulfillment period. More than $2M in orders needed to ship within 90 days. Failure would have jeopardized year-end profitability. The Operations Manager had been let go, leaving a seven-person team without leadership, processes, goals, or accountability.

Leadership Approach

  • Evaluated people, processes and bottlenecks before making changes
  • Established goals, accountability and clear ownership immediately
  • Introduced repeatable workflows and daily operating rhythms
  • Implemented KPI scorecards tied directly to business outcomes
  • Created performance incentives aligned to the shipment target
  • Rebuilt team culture around ownership and execution
  • Simultaneously planned the long-term organizational rebuild
$2M+
Orders fulfilled in 90 days
99%
On-time delivery
98%
Order accuracy
$0
Year-end losses avoided

Tools & Platforms

ERPDashboardsInventory SystemsKPI ScorecardsSOPs

Operations problems are rarely process problems alone. Sustainable performance comes from aligning people, systems and culture around a shared objective.

Systems & Technology

Building the Technology Foundation for Scale

Replatforming from Shopify to a custom ecosystem — OMS, ERP, CRM, CMS and a 3-engineer dev team.

+

Business Challenge

Shopify enabled rapid launch but could not support increasingly complex products or backend fulfillment workflows as the business scaled. Growth was beginning to outpace the technology foundation that supported it.

Transformation Strategy

  • Validated Shopify thoroughly before investing in custom development
  • Identified platform limitations as the business matured
  • Led a complete platform rearchitecture and replatform
  • Expanded the internal development team from one to three engineers
  • Built an integrated OMS, CRM, ERP, CMS and business dashboard ecosystem
  • Developed a custom product configurator for complex products
  • Streamlined fulfillment workflows across departments
Full replatform delivered
3
Engineers built and led
Conversion & efficiency
Operational friction

Tools & Platforms

ShopifyCustom PlatformOMSERPCRMCMSAPIsProduct Configurator

Technology should support business strategy — not define it. The right platform removes friction for both customers and internal teams.

A career built across every function of the business.

Aug 2019 — Present
Director of eCommerce
Uniworld Omniport — BBO Poker Tables / Game Theory Tables · Las Vegas, NV
  • Full P&L ownership across two premium DTC brands with $3,000+ AOV
  • Launched Game Theory Tables from zero to $3M+ in under two years
  • Built cross-functional team of 20+ from scratch across marketing, development, and operations
  • Product owner of custom eCommerce platform — CMS, ERP, backend, 3 engineers
  • Led Q4 operations turnaround — shipped $2M+ in 90 days, avoided year-end losses
  • Led international expansion delivering 100% YoY revenue growth in year one
  • Implemented AI workflows using Claude, Gemini, and ChatGPT across marketing and operations
May 2018 — Aug 2019
eCommerce Marketing Manager
Uniworld Omniport · Las Vegas, NV
  • Improved lead generation 55% and mobile CVR 40% through CRO and A/B testing
  • Managed paid acquisition across Meta and Google
  • Built GA4 analytics infrastructure tracking campaign performance and conversion
Feb — May 2018
eCommerce Marketing Analyst
Uniworld Omniport · Las Vegas, NV
  • Managed product catalog and implemented pricing optimization improving margins 20%+
Aug 2016 — Feb 2018
Marketing Associate
Mentor Global · San Francisco, CA
  • Executed digital marketing campaigns measuring performance against conversion and ROI goals

Education

MBA, Marketing & Business Management — University of Missouri-Kansas City
MS, Engineering Management — International Technological University
BE, Electronics & Communications — Anna University

The full picture.

Every role I've targeted involves the same pattern — own a P&L, build systems, lead teams, drive growth. Here's how that translates into practice.

01
Growth & Performance Marketing
Paid acquisition, SEO/GEO, lifecycle marketing, CRO, attribution, and omnichannel growth strategy tied directly to P&L.
02
eCommerce & Customer Experience
Site merchandising, conversion optimization, A/B testing, product pages, checkout flow, and the full digital buying journey.
03
Operations & Fulfillment
A differentiator most eCommerce leaders don't have. Warehouse ops, 3PL management, supply chain, international shipping, and 99% fulfillment accuracy.
04
Technology & Systems
Another differentiator. Custom platform ownership, ERP integration, dev team leadership, and AI implementation across marketing and operations.
Contact

Let's talk.

Currently exploring Director of eCommerce, Head of Growth, and General Manager opportunities. Open to relocating anywhere in the US.